Trial Key

[Charles]

Hi all,

I have installed my trial key but when I launch Videoredo, the 'registered to:' and 'trial key:' below the round 'Open Video' button are blank. ie it doesn't seem to recognise my trial key. But then if I try to re-enter my trial key it tells me 'A trial key has been installed'. :( I am trying to cut the ads out of a one hour programme but it won't let me because without the trial key you can only do half an hour. I only have 13 days left on my trial. :cry: Any ideas?

Charles

[Peter]

Try this:

Hello Chris,

Lets start from the beginning. Click on this link and download the newest version of VideoReDo, just posted: http://www.drdsystems.com/VideoReDo/download.htm

Once you've download and installed this release, click on the help menu, "Request Trial Key". Answer the questions and you'll get a new key via email. Enter that key into VideoReDo.

Now you are running with the latest version and you won't have the 30 min. limitation.

[Charles]

Hi Peter

Thanks but I think the trial is 21 days - I have 13 days left = I downloaded it 8 days ago. I think the latest version is Sep 21 = it is already the latest version. Anyway I just downloaded it again just in case but it is still telling me 13 days to go.

So how come I have a 30 minute limitation? :(

[Peter]

I'm not sure... you should have unlimited time on the trial - Dan will have to help you out!

[DanR]

Charles, you should have total functionality while using the trial key. Have you tried outputting more than 30 minutes. If continue to have problems, please contact me at support@videoredo.com. Also email me the videoredo.log file as an attachment. We will make sure you have a successful trial experience.

[Anonymous]

Charles, you should have total functionality while using the trial key. Have you tried outputting more than 30 minutes.

Hi Dan - yes, I have a TV show of one hour on my hard drive. I used VideoReDo to cut out the adverts, but when I pressed 'save as' and then waited for the result I got the message saying that there is a 30 minute maximum. And sure enough when I play the edited file, it is exactly 30 minutes long.

If continue to have problems, please contact me at support@videoredo.com. Also email me the videoredo.log file as an attachment. We will make sure you have a successful trial experience.

What do you mean by the 'videoredo.log file' - where do I find that? Anyway I'm off to bed now but I will try again tomorrow. Thanks for your help :P

Charles

[DanR]

The VideoReDo.log file is in the same folder as VideoReDo. Usually, c:\program files\VideoReDo..