Build 559 - Yellow Triangle

[Jim Elliott]

After editing a video, it hangs on the yellow triangle for about an hour before even beginning the burning process. Why has the yellow triangle problem not been fixed yet? This has been an ongoing problem for several builds now. I am going to send the log file of this, and hopefully, you'll answer my email this time. Your promise of an answer via email within 24 hours obviously is a joke. I emailed with my previous log on May 4. If not, I'm done with your product. :mad:

[HyperReality]

If you do not get an auto-reply within half an hour when you send an email to support@videoredo.com, then this means that either your email got spam filtered out before it got there, or the replies are being spam filtered out on the way back.

Check your junkmail inbox, and/or try sending from a different email address.

Don't forget that build 559 is a beta. I'm sure that the developers are as keen as you are to have these sorts of problems resolved as soon as possible.

[phd]

Your tag with no text body in the email got the previous one flagged as SPAM. (This one too.)


"Great opportunities to help others seldom come, but small ones surround us daily."

- Sally Koch

[Astrologer]

Just edited and burned a project - no errors or yellow triangles and a much faster burn time (just under 9 mins). This probably goes to show that everyones set-up is different and that consequently results may vary.

[Redboy]

I noticed on faster HDD will less yellow triangles. Better use SATA II than HDD on IDE

[DanR]

Jim Elliot, In looking at your log it appears to have created a successful DVD. Is that the case? Do you remember when the triangle started showing up, before or after the burner was launched?

In this case, the times appear to be correct:

About 11 minutes to process the edits.
17 minute to create the VIDEO_TS folders.
21 minutes to burn.

[rfutscher]

I usually have two Video ReDo sessions going at once (overnight). With the latest beta I found that the second session comes up with a yellow triangle and just stops until the first session ends. Then the second session takes off and finishes.

[phd]

What are your system specs?

I was unsuccessful in reproducing the issue so far.

Can you describe your workflow?

[bkh]

I'm also getting the yellow triangle with 559. I'll have to take notes the next time it happens, but I do recall noticing that it says some single-digit number of seconds remaining and stays in that condition for some time (a minute?) while the disk continues working away, then the burner launches and it appears to make a good disk.

I'll try to get a more accurate description next time I burn a disk.

[bkh]

I just got it again.

I loaded a video (about 2 hours long), ran ad detective and adjusted them, positioned to the frame I want to use as menu background image, clicked "create dvd" (it's now about 1h35m, accept non-compliant, no recoding is needed), edited the text and changed the background, and clicked to start the burn.

It spent a few minutes in the "fast frame copy" for the video segments, then went into the DVD-Muxing is in process... with the lightening bolt moving. After about a minute of that, the yellow triangle appeared in place of the moving lightening bolt. After another couple minutes the messaged changed to DVD-Audio packetizing ends. Then DVD Creating PCG, then DVD authoring finishes, then it starts to burn.

Looking in the log I don't see anything that looks like a complaint or error.

I'll save the log and the source video in case there's something I can do to help with the diagnosis.

[zaphod7501]

My personal assumption has always been that the Yellow Triangle is usually a "false positive" warning. If the process completes normally, in a normal amount of time, then there was no actual error, just failure to accurately estimate the time needed.

Since my files are located on various drives on various parts of a LAN running with 10/100 and 10/100/1000 segments with a mix of EIDE and SATA drives, I would be frankly amazed if TVS even came close on time estimates. (some files are pre-edited, some are being cut, some have titles being added, some on a AMD600-10/100, some on Sempron3000+SATA-10/100/1000, etc)

[DanR]

My personal assumption has always been that the Yellow Triangle is usually a "false positive" warning.
The yellow triangle can be a false positive, but that's not a desireable behavior. TVS is monitoring various parts of the output chain every few seconds to see if progress is being made. If it doesn't detect something for, I think, 60 seconds, it flashes the yellow triangle, but work does continue.

We really do want to understand the circumstances and environments associated with the triangle appearing so that we can remove the "false positive" behavior.

So, please keep the information forthcoming.

[bkh]

I just got it on another video. This time it happened much earlier in the process, while it was in scene 1 of 8 during the fast frame copy part, long before muxing started. I wasn't watching closely enough to be sure, but my impression is that it happened earlier than 60 seconds into the process.

After this burn finishes I'll try it again to see if the triangle comes in the same place.

[bkh]

After the burn finished I started a new burn in the same instance of VRD (i.e., without exiting and restarting the program). I used the default menu and background and counted 1-oneThousand, 2-oneThousand, ... and got to 54 when the yellow triangle appeared (in the fast copy part of the process). So it came about 60 seconds from the start.

Then I aborted and started the burn again, this time using a time program in another window, and the yellow triangle appeared at 60 sec after starting the process.

Then I exited vrd, restarted the program, and placed the cuts in different locations from the earlier runs. This time the yellow triangle came after 3m36s, in the muxing step.

This one looks like it will be hard to find - can you log the circumstances when you put up the yellow triangle?

Fortunately it doesn't appear to disrupt the actual burning process, just the progress display.

[DanR]

We will add a log file statement when the yellow triangle appears for the next build. Hopefully that will help us pinpoint what's going on.

[zaphod7501]

I'll try to be more helpfull here.
The places that I notice the yellow triangle usually seem to on multiple title DVDs. As TVS muxes the temp files into the VOBs in the VIDEO_TS folder, it may seem to stall before it adds the next title within a VOB.

In other words, for example, I have 3 mpegs of 1.3GB each that I'm putting into a DVD. (they usually have had a 5 second title added to them previously when saved) I don't remember ever seeing a delay while demuxing into the temp folder. As TVS builds the VOBs, it will create the first VOB (1GB) and a second VOB (.3GB). This is now the point it seems to stall out and the yellow triangle may appear. After a delay (with low CPU usage but high disk activity) it will start writing to the second VOB again (triangle disappears when writing to the VOB begins again), completing it until it is 1GB and will write the third VOB until it becomes .6GB. Now it may stall again, again with high disk activity. After a delay, it will complete the the third VOB and write the fourth, which will end up at .9GB, completing the set.

No IFO files have been written at this point except one, which I think is for the menu. At this point, it may stall again until it suddenly writes all of the IFO files and indicates completion.

I think the message usually says "DVD-audio packetizing ends" or "DVD muxing in progress" but the last few authoring projects haven't had the warning, so I'm not sure exactly where the messages changed but I am sure it was occuring at the above mentioned times. At least that's when I personally have experienced the yellow triangle.

My temp folder is on drive F:, the VIDEO_TS folder is on drive E:, the original files may be on various drives, or even computers (but never on F: ), but the location of the original files does not seem to make any difference.

[DanR]

I thought it might be around there. The new log statements in build 560 will enable us to identify the point more precisely.

[Jim Elliott]

If you do not get an auto-reply within half an hour when you send an email to support@videoredo.com, then this means that either your email got spam filtered out before it got there, or the replies are being spam filtered out on the way back.

I get the auto-reply just fine. It's an actual reply that never comes. I will send another email with text in the body of the email.

[Jim Elliott]

Jim Elliot, In looking at your log it appears to have created a successful DVD. Is that the case? Do you remember when the triangle started showing up, before or after the burner was launched?

In this case, the times appear to be correct:

About 11 minutes to process the edits.
17 minute to create the VIDEO_TS folders.
21 minutes to burn.

The triangle showed up before the burner was launched. Further to another problem I had, the "error writing disk" message, I even installed a new DVD burner (an HP DVD 1040I) in hopes of solving that issue, but to no avail. That issue is still occurring, as well. The resulting DVDs appear to be fine, however.

[DanR]

Jim, I believe there are 2 seperate issues on going here. The next beta will put some additional diagnostic info into the log file when the the triangle apperars so hopefully that will help us track that issue down.

The "error writing disk" has been forwarded to DanH for followup.

[Jim Elliott]

Thank you.

[zaphod7501]

I thought it might be around there. The new log statements in build 560 will enable us to identify the point more precisely.
I just did some authoring with 560 and got the Yellow Triangle. I will email a copy of the log to support under the topic t=6644 (I think that's the right one)

[Anole]

I was editing/saving as mpeg , and found a big yellow triangle show up on the animated Save box, where the lightning bolt should be
At that time, my CPU usage was 100%, and my disc I/O light was NOT flickering.
This continued for 10? seconds or so, and then went back to normal.
The end-of-write dialog box showed 4000+ video frames deleted.

Since I had an older beta (on a computer I use infrequently), I hoped maybe the problem had been resolved.
So, I installed build 560 and repeated the test.
Results were the same.

You say there should be something useful in my log file?
Even without turning on any debug features?
I'll take a look and forward if it seems useful.

BUT, this was NOT during a DVD-build, this was just during an edit write!
Same appearance as reported by others making DVDs...

[zaphod7501]

I don't know how the log reacts on just a save, but this type of line appeared when authoring, with just a normal log file.
2008-06-01 20:31:26 Triangle displayed: 1, Ticks: 8854656, NoactiveCount: 58, Pos: 93.059796, previous pos: 93.059796

[DanR]

I was editing/saving as mpeg , and found a big yellow triangle show up on the animated Save box, where the lightning bolt should be
At that time, my CPU usage was 100%, and my disc I/O light was NOT flickering.
This continued for 10? seconds or so, and then went back to normal.
The end-of-write dialog box showed 4000+ video frames deleted.With so many frames deleted the program probably got hung up for at least 60 seconds attempting resync. That's most likely what triggered the triangle. I'll see if we can handle that case.

[Anole]

I couldn't care less about the yellow triangle!
I care about the 4000+ lost frames! :cool:

Went ahead with the edit, saved the file,
It was just a rough edit to remove 40+ minutes off the front of a too-long mpeg.
That's when I got the triangle.
I then re-edited the shorter file to remove commercials, and of course, all was fine.

I hope to get to look at the finished product later tonight and see if I can tell.
It was a Japanese show with subtitles, so there's always a chance I won't notice. :D
Episode 7 of a series I'm watching.

[bkh]

Below is a snip from the log where 560 gave me the yellow triangle.
The activity display showed:

Estimated time remaining 01
DVD - Muxing is in process...

The lightening bolt was moving for more than 20 seconds with the estimated time remaining stuck at 01 before the yellow triangle came. The disk was saturated during all this, and processing completed

Here's the snip from the log:

2008-06-06 12:09:56 Authoring files and sizes
video: 0 3899.9 D:\Temp\VidC37.tmp
audio: 0 129.2 D:\Temp\AudC38.tmp

2008-06-06 12:09:56 [DVD] 1010 Start verifying import assets ...
2008-06-06 12:09:57 [DVD] 2001 Start building Video Title Set ( VTS ) ...
2008-06-06 12:09:57 [DVD] 2101 Title 1
2008-06-06 12:09:57 [DVD] 2210 Start building VOB streams
2008-06-06 12:09:57 [DVD] 3739 [INFO] - No subtitle stream is provided
2008-06-06 12:09:57 [DVD] 2220 Muxing elementary streams is in process ...
2008-06-06 12:09:57 [DVD] 3005 Initializing audio packets ...
2008-06-06 12:09:57 [DVD] 3020 Initializing MPEG 1 audio packet ...
2008-06-06 12:09:57 [DVD] 3750 Verifying Closed Caption file is in process ...
2008-06-06 12:09:57 [DVD] 2300 Muxing is in process ...
2008-06-06 12:10:56 Triangle displayed: 0, Ticks: 70061656, NoactiveCount: 57, Pos: 99.008219, previous pos: 99.008219
2008-06-06 12:10:56 Triangle displayed: 1, Ticks: 70062656, NoactiveCount: 58, Pos: 99.008219, previous pos: 99.008219
2008-06-06 12:10:56 Triangle displayed: 2, Ticks: 70063656, NoactiveCount: 59, Pos: 99.008219, previous pos: 99.008219
2008-06-06 12:13:56 [DVD] 3025 Audio packetizing ends
2008-06-06 12:15:30 [DVD] 2500 Creating PGC for the title is in process ...
2008-06-06 12:15:30 [DVD] 2700 Creating still menu is in process ...
2008-06-06 12:15:30 [DVD] 2750 Start encoding bitmap ...

[DanR]

Thanks for the log. I think we found the issue and it now appears to be fixed in next build.

[Tudor]

Got the dreaded “yellow peril” producing a DVD with two files. These files seemed perfect and resultant DVD plays fine. I've attached the log, it seems the error is in the same position as the previous 'snip' of log. Hope this endorses your previous findings and fix.

[DanR]

Thanks for the log, I think we will have it addressed in the next build.

[Redboy]

Good I hope that fix up. Today I build over 10 DVD for my football. Yellow Triangle is very annoying but I ignore everytime.