Program is non-responsive :(

[Quicktime]

Thanks for this -- have been waiting for a while. With the previous version I had trouble with the program crashing on jumping on the editor timeline, so I stressed this version.

Opened a couple of short items, worked fine, then opened a 58 minute, 1080i program. AdDetective picked up 19 suspected "fade to black" points which I started to investigate.

After jumping to about 15 of them (slowly...so that the Thumbnails could catch up - say 5 seconds - before moving on) the rightmost thumbnail stayed grey and the audio line terminated. Two more jumps and the thumbnail row went all blank. At this point F11 would turn the thumbnail space on and off but no thumbnails appeared. Next jump the program went "non-responsive", consuming no CPU cycles. After a few minutes I used TaskManager to terminate it.

On restarting VRD4 asked if I wanted to resume, which worked, and I was able to continue, using the thumbnails, to examine cutpoints.

[DanR]

Need more specifics about the file (Tools>Show Program Info). Is this problem unique or different in the 604 build or did it happen in prior builds, if so which one?

[Quicktime]

The problem was more severe in the previous release, and seemed to end in a CPU loop, where this seems to end in a "hang"


Was working on a second file and encountered the same problem after about 20 seeks and three comercial "cuts"


Here is the info on the first file:

File: Name : C:\Users\Public\Haupp\IrishStoneTemples.MP4
Size : 2.434 GB
Duration : 00:51:25.26
Mux type : MP4
Video: Encoding : H.264
VideoStreamID : xE0
Frame rate : 29.97 fps
Encoding size : 1920 x 1080
Aspect ratio : 16:9
Header bit rate : 20.000 Mbps
VBV buffer : 3050 KBytes
Profile : Main/4.0
Progressive : Interlaced
Chroma : 4:2:0
Entropy mode : CABAC
Bit rate : 6.060 Mbps
Audio Stream: 1 (Primary) Codec : AAC
Format : ADTS
Channels : 2.0
PES Stream Id : xC0
Sampling rate : 48000

[DanR]

Can you upload this file, or hopefully a smaller one which duplicates the problem?

[Quicktime]

In my experience this requires a large file and many (20+) seeks on the timeline with the thumbnails turned on.. I have not had the problem with a small file.

I will send it tonight.

[Quicktime]

File uploaded, directory "Quicktime"

[DanR]

If you haven't done so, please send an email to support @ videoredo.com with the upload info.

[Quicktime]

Sent the sample and the email. No response.

Any action?

[DanR]

We must have not received the email. When we get the email you'll get an automated response within 10 minutes. Please send again.

[phd]

Just double-checked all the email with search.

Don't see anything with the email address you use on the forum.