Batch Manager Stopped Working

KISSMAD

Member
I've put all the files I want to convert into the batch manager. I click on run then a few seconds later I get this message. "VRD Batch has stopped working."

I'm using version 6.61.1.818a
 

jmc

Active member
I've found that if you keep trying a half doz times that it will run. VRD interface also stops working a number of times then works.
 

Dan203

Senior Developer
Staff member
Is this specific to a particular file or file type?

Batch essentially uses a hidden version of VRD running off screen, so it's likely that a file that fails in batch will fail in the main UI as well. Can you try that and see if it throws a more descriptive error?
 

jmc

Active member
Is this specific to a particular file or file type?
Batch essentially uses a hidden version of VRD running off screen, so it's likely that a file that fails in batch will fail in the main UI as well. Can you try that and see if it throws a more descriptive error?
I do mpg.mpg to x264.mp4(VerySlowPreset) and x264.ts to x264.mp4 conversion-(Fast Frame Copy).

EDIT... once Batch is running do NOT try to pause or poke at it at all...you will end up with a "not responding" failure. Otherwise works.

It seems to me that I've not had Batch "Stopped Working" but I don't use it a lot. The files it is processing "fail"...yes. But not "Batch".
It make no sense but if I give up on getting Batch to process a file it seems that the VRD interface will usually work for me.

Now the "Stopped Working" with the VRD interface very common. And the restart message about using the previous attempt...Don't even try that, forget it. If I do any work today with VRD I'll track the numbers on successes/failures.

But my impression is that I start off with several "Stopped Working" s then once I get a working loadup of the program it just works and everything is fine. I can knock off a dozen files.

But NOT aware of ANY other programs having a "Stopped Working" problem but will start tracking this now.
 
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KISSMAD

Member
Is this specific to a particular file or file type?

Batch essentially uses a hidden version of VRD running off screen, so it's likely that a file that fails in batch will fail in the main UI as well. Can you try that and see if it throws a more descriptive error?
I'm converting mkv to mp4

The same files do not fail to work in the main program when converted.
 

Dan203

Senior Developer
Staff member
Does it ever work on any files? Or does it always fail? If it always fails it could be something like your antivirus blocking the hidden version of VRD from running. Try temporarily disabling your AV software and see if that helps. If it does you can add an exception for the VRD install folder and it should allow VRD to run normally.
 

KISSMAD

Member
Does it ever work on any files? Or does it always fail? If it always fails it could be something like your antivirus blocking the hidden version of VRD from running. Try temporarily disabling your AV software and see if that helps. If it does you can add an exception for the VRD install folder and it should allow VRD to run normally.
It stops working on any files. I've disabled my AV but the batch still fails.
 

Dan203

Senior Developer
Staff member
It stops working on any files. I've disabled my AV but the batch still fails.
That is strange. Sounds like the COM interface is failing, but I don’t know why that would happen. There is a small test that happens when you launch the batch manager that ensures it's at least available. That is apparentLy passing. But the full launch to process the file is failing.

When you launch VRD manually are you getting any kind of prompt or error that you have to dismiss?
 

Dan203

Senior Developer
Staff member
As I have mentioned before, I've disabled my AnitVirus but the batch still fails
I missed that sorry.

I can’t think of any reason this would be happening. Unless something got corrupted during install. My recommendation...

1) Uninstall
2) Reboot
3) Disable AV
4) Reinstall
5) Go into AV and add exception for VRD install folder
6) Reenable AV

That will insure that AV doesn’t interfere with the install. Occasionally it can delete or replace crucial dlls that don’t prevent VRD from running, but do cause odd behavior and random crashing.

Otherwise I'm stumped. No one else is reporting this issue, so it doesn’t appear to be wide spread. Which means it has to be something specific to your PC or the software you're running.
 

KISSMAD

Member
I done as you suggested and I still have to problem. However, VRD was already add to the exception.

I have actually fixed the problem. I had "Quick stream fix" checked in the batch option. Unchecking it fixed the problem.

Thanks for your help.
 

Dan203

Senior Developer
Staff member
Thanks for testing. Not sure why that would happen but I'll look at it and see if anything obvious jumps out.
 
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