H265 edit error

cp2

Member
I editted an H264 file removing adverts etc and successfully saved it as a H265 file.
I then realised that I had not fully edited the file - that pesky "previously on... bit at the start - but decided to trim this bit off the H265 output and save it again.
It immediately faIled.
2836
I attach the log file.

My practice is to post such problems on the forum as other users can often give insight, or collaborative information. Usually responses have been prompt and very helpful but in the last couple of weeks not so much.
Do you actually prefer us to put such problems through technical support rather than the forum?
 

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cp2

Member
It would seem that this a problem carried over from previous versions. I went back to 804a and got the same version, though i did use a test file created in 808a as the basis for the test.
My workaround is not to get the initial ediut wrong (!) or to re-run the H264 to H265 edit/ conversion.
I did notice that after the error message that whilst the [ was still present on the edit line the red bar created by "Cut Selection" was gone.
 

cp2

Member
So, rather like someone who keeps sticking their tongue in the hole where that tooth used to be....
I decided to "edit" some older files by chopping a bit off and trying to save it to see whether the latest beta had corrupted the output. It processed the change OK.
However, I almost always convert the ts output of VRD into mkv using MKVToolnix so all of the older files I tested had been treated that way.
It would therefore appear that you cannot re-edit a H265/ ts file created by VRD but if you re-compile it through MKVToolnix you are then able to re-edit it.
I confirmed this by trying to re-edit a ts file - failure - and then re-editing it after converting it to mkv - successful.
Hey ho.
 

cp2

Member
I've now tried that same excercise with 809a with different results... worse.
I took a H264/ts edited it and saved it as a H265/ts. I then edited again and attempted to save it as a H265/ts having chopped a bit off. I got the yellow triangle of death.
I then to check my previously mentioned "fix" of editing a ts file that had been remuxed to mkv by MKVToolnix. This no longer worked, the yellow triangle again.

I attach a log file which shows the two attempts that I made.
 

Attachments

cp2

Member
I reinstated 808 as it seems to be more stable and then re-ran my original tests to make sure that I had returned to a managable state. I now discover that if I edit out the beginning of the file I get the same immediate dialogue boxes that I indicated in the first post of this thread. However, if I inert the cut so that the start of the file is retained it saves no problem.
My head hurts. I'm going to lie down.
 

jgrassi

Member
Hi Cp2; can I make a suggestion? I found that for whatever reason some posts just "slip by" and get no attention. It was ultimately recommended to me in one of my posts in which I was getting frustrated (https://www.videoredo.net/msgBoard/index.php?threads/status-of-tech-support.37111), to send an email to support and put the issue number in the subject. Apparently that is the "formal" way to submit a technical issue rather than the forum, which by design is primarily for users. You can see Dan R's response to me in that forum post. And you even made a comment to that post. Maybe that method will work for you. It ultimately worked for me with my 2 pending issues. Good luck.
 

cp2

Member
Thanks. I've sent an email to support. I'm just hoping that they haven't got me on "ignore" because of the comments I made about support in a different thread.
 

jgrassi

Member
I'm sure you're ok. If anyone would have been ignored, it would have been me after posting that thread I referenced. In spite of that, they still helped me resolve one issue and are actively working another that I reported via the tech support process. I will be curious if you make progress on this. If you wouldn't mind let me know via this thread. Thanks.
 
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cp2

Member
I've received a prompt response from support requesting sample file updates and have uploaded an original file (h264), edited file (h265) and the project file holding the edits.
Being pragmatic (well, sometimes) I prefer the forum as it alerts other users and invites comments and advice.
In the meantime I will stick with 808 as I have effective workarounds. As more betas are issued this will be unsustainable and I may have to find new workarounds!
Thanks for your advice.
 
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Danr

Administrator
Staff member
Email support is our primary means of one-on-one customer support. It's managed by a commercial Helpdesk product that lets us log, prioritize and store follow-up reminders. This community board is great and we appreciate the feedback, but it doesn't have the capabilities to manage the workload. Feel free to post issues here, but if you don't hear back from us on the message board in a day or two, then just send an email.
 

cp2

Member
Tech support have been in further contact. They have identified the problem and are working on a solution. It turns out that my capture file was not to the format they expected - vps, sps, and ops were not being repeated throughout the file, whatever that means. I’m still in the state of knowing more than I want to but less than I need.
i suspect that the workflow I used prior to V6 necessitated an adjustment had masked this deficiency.
 
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