Missing Audio Track

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Bill

Member
Have noticed the last couple of weeks that some TV shows recorded using Channels DVR from NBC 12 Richmond VA are not picking up the English audio track. If I open in MKVToolNix or Handbrake all audio tracks (English and Spanish are present). I have to disable/remove the Spanish track the VideoRedDo will pick up the English audio. The does not happen all the time, occurs about 25% of the time and only on shows from NBC

Bill
 
C

cp2

Member
I’m wondering that maybe the broadcast is setting the Spanish track as the primary/ first track and you have VR set to recording just one audio track rather than multiple. If this is the case the only course would be to edit the audio tracks in VR and remove all but the English track (or enable multiple audio tracks).
 
B

Bill

Member
cp2 said:
I’m wondering that maybe the broadcast is setting the Spanish track as the primary/ first track and you have VR set to recording just one audio track rather than multiple. If this is the case the only course would be to edit the audio tracks in VR and remove all but the English track (or enable multiple audio tracks).
Click to expand...
Where is the setting in VR to record more that 1 track?
 
C

cp2

Member
First you should open the file and see whether if you use Tools/ Show Video Program info whether there are more than one audio track is listed (and which one is primary!). I’m using V6 and there is a default setting of all audio in the Tools Shift/Options #37 but if you’re not on V6 I’m not sure.
 
B

Bill

Member
cp2 said:
First you should open the file and see whether if you use Tools/ Show Video Program info whether there are more than one audio track is listed (and which one is primary!). I’m using V6 and there is a default setting of all audio in the Tools Shift/Options #37 but if you’re not on V6 I’m not sure.
Click to expand...
It just shows 1 track. However, handbrake and MKVToolNix show 2 with the English track listed 1st
 
C

cp2

Member
That doesn’t sound promising. The only think of trying is to re-mux the track with mkvtoolnix and then open the remixed file. I don’t really know why but this has resolved issues for me in similar circumstances.
 
Dan203

Dan203

Senior Developer
Staff member
Can you open the file in MediaInfo, switch to text view, and then copy and past the info here? I'd like to see if there is anything specific about the track that might cause VRD to ignore it.
 
B

Bill

Member
Dan203 said:
Can you open the file in MediaInfo, switch to text view, and then copy and past the info here? I'd like to see if there is anything specific about the track that might cause VRD to ignore it.
Click to expand...
General
ID : 3063 (0xBF7)
Complete name : /Volumes/Channels DVR/TV/La Brea/La Brea S01E03 The Hunt 2021-10-12-2059.mpg
Format : MPEG-TS
File size : 4.13 GiB
Duration : 1 h 2 min
Overall bit rate mode : Variable
Overall bit rate : 9 379 kb/s
Movie name : THE VOICE
Law rating : TV-14 (L)
FileExtension_Invalid : ts m2t m2s m4t m4s tmf ts tp trp ty

Video
ID : 49 (0x31)
Menu ID : 3 (0x3)
Format : MPEG Video
Format version : Version 2
Format profile : Main@High
Format settings : CustomMatrix / BVOP
Format settings, BVOP : Yes
Format settings, Matrix : Custom
Format settings, GOP : Variable
Format settings, picture structure : Frame
Codec ID : 2
Duration : 1 h 2 min
Bit rate mode : Variable
Bit rate : 8 334 kb/s
Maximum bit rate : 14.3 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Interlaced
Scan order : Top Field First
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.134
Time code of first frame : 09:13:32;21
Time code source : Group of pictures header
Stream size : 3.67 GiB (89%)

Audio #1
ID : 52 (0x34)
Menu ID : 3 (0x3)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : 129
Duration : 1 h 2 min
Bit rate mode : Constant
Bit rate : 384 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Delay relative to video : -720 ms
Stream size : 173 MiB (4%)
Language : English
Service kind : Complete Main

Audio #2
ID : 53 (0x35)
Menu ID : 3 (0x3)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : 129
Duration : 1 h 2 min
Bit rate mode : Constant
Bit rate : 192 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Delay relative to video : -560 ms
Stream size : 86.5 MiB (2%)
Language : Spanish
Service kind : Complete Main

Text #1
ID : 49 (0x31)-CC1
Menu ID : 3 (0x3)
Format : EIA-608
Muxing mode : A/53 / DTVCC Transport
Muxing mode, more info : Muxed in Video #1
Duration : 1 h 2 min
Bit rate mode : Constant
Stream size : 0.00 Byte (0%)
Language : English
CaptionServiceName : CC1

Text #2
ID : 49 (0x31)-CC3
Menu ID : 3 (0x3)
Format : EIA-608
Muxing mode : A/53 / DTVCC Transport
Muxing mode, more info : Muxed in Video #1
Duration : 1 h 2 min
Bit rate mode : Constant
Stream size : 0.00 Byte (0%)
CaptionServiceName : CC3

Text #3
ID : 49 (0x31)-1
Menu ID : 3 (0x3)
Format : EIA-708
Muxing mode : A/53 / DTVCC Transport
Muxing mode, more info : Muxed in Video #1
Duration : 1 h 2 min
Bit rate mode : Constant
Stream size : 0.00 Byte (0%)
Language : English

Text #4
ID : 49 (0x31)-2
Menu ID : 3 (0x3)
Format : EIA-708
Muxing mode : A/53 / DTVCC Transport
Muxing mode, more info : Muxed in Video #1
Duration : 1 h 2 min
Bit rate mode : Constant
Stream size : 0.00 Byte (0%)

Text #5
ID : 49 (0x31)-3
Menu ID : 3 (0x3)
Format : EIA-708
Muxing mode : A/53 / DTVCC Transport
Muxing mode, more info : Muxed in Video #1
Duration : 1 h 2 min
Bit rate mode : Constant
Stream size : 0.00 Byte (0%)
Language : Spanish
 
Dan203

Dan203

Senior Developer
Staff member
There is nothing about that file that should be an issue. Can you please open the same file in VideoReDo and copy/paste the Program Info? (Ctrl+L)

Also hold Shift and click Tools->Options, in the manual parameters list look for "Multiple audio mode" and make sure it's set to All.
 
B

Bill

Member
Dan203 said:
There is nothing about that file that should be an issue. Can you please open the same file in VideoReDo and copy/paste the Program Info? (Ctrl+L)

Also hold Shift and click Tools->Options, in the manual parameters list look for "Multiple audio mode" and make sure it's set to All.
Click to expand...
File: Name : U:\TV\La Brea\La Brea S01E03 The Hunt 2021-10-12-2059.mpg
Size : 4.431 GB
Duration : 01:02:58.03
Mux type : TS Stream
TS mux rate : 8.588 Mbps
Video: Encoding : MPEG2
VideoStreamID : x31
Frame rate : 29.97 fps
Encoding size : 1920 x 1080
Display dimensions : 1920 x 1080
Aspect ratio : 16:9
Header bit rate : 14.334 Mbps
VBV buffer : 1192 KBytes
Profile : Main@High
Progressive : Prog or Int
Chroma : 4:2:0
Bit rate : 8.823 Mbps
Captioning : EIA 608/708
Field order : Top field first
Audio Stream: 1 (Primary) Codec : AC3
Format : AC3 stream
Channels : 2.0
Language : spa
PID : x35
PES Stream Id : xBD
Bit rate : 192 Kbps
Sampling rate : 48000
Sample size : 16 bits

Multiple Audi mode was set to ALL
 
Dan203

Dan203

Senior Developer
Staff member
That is really strange. Can you upload the file for me?

How to Upload Samples to VideoReDo Customer Support

The VideoReDo file upload site can be accessed via the following link: http://www.videoredo.net/UploadFiles.htm Please, do not upload files unless specifically requested by VideoReDo personnel. Do not compress video files with utilities such as RAR or Zip. Most importantly, after your...
videoredo.net videoredo.net
 
Dan203

Dan203

Senior Developer
Staff member
Wanted to let you know that I'm still trying to figure out what's going on here. Older versions of VRD pick up the second track just fine, it's only the latest release that isn't seeing the english track. Trying to track down what might have changed to cause that.
 
B

Bill

Member
Dan203 said:
Wanted to let you know that I'm still trying to figure out what's going on here. Older versions of VRD pick up the second track just fine, it's only the latest release that isn't seeing the english track. Trying to track down what might have changed to cause that.
Click to expand...
Appreciate your help. May be difficult tp locate as it doesn't happen all the time, maybe 25-30% of the time
 
Danr

Danr

Administrator
Staff member
Bill, I can't decide if this show is worth watching and whether the script is so bad it rubs off on the actors or if the acting itself is really just that bad. Here's to hoping it improves :)
 
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