Why doesn't anyone respond to e-mail or PN?


New member
Almost 10 days ago I made a request by e-mail regarding a UHD 4:2:2 capable per beta version. No answer.

Then I repeated the request here in the forum. No useful answer.

Then I wrote a PN to Danr with some data. No answer.

What is this? When I bought the pro version 1.5 years ago it was said that 4k UHD will be available soon and in the pro version also 4:2:2 integrated. I am still very satisfied with the h.264 pro version. But that nobody answers disappoints me very much.

There was an extensive and good contact 12/2017 before the purchase and now nothing happens. Not even an answer. I can't understand that. This is no way to deal with customers who bought the suite before the pro version.

Medical or other reasons can always intervene. But a short answer should always be possible. I hope I get an answer now and can test the beta.

Best regards


Ex-Senior Developer
DanR doesn't respond to private messages on the forum. I don't see any emails in our support system that match the email you used for the forum. What email address did you use? Maybe it got blocked by spam filter.


New member
I used a different email address for the forum. But with the other e-mail address I often communicated with Dan and also with you. I am now writing you a PN with the correct e-mail address ... which is registered for pro.
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