Windows 10 upgrade causes Tivo and VRD file open problems

gr8oss

New member
I've been using Tivo Desktop 2.8 and VideoReDo successfully under Windows 7 (Home, 64-bit) for some time. But with the upgrade to Windows 10 something has caused both to cease function in transferring and opening TiVo files. Other file formats open, edit and save OK in VRD, but when I try to open a TiVo file, I get the message
"Tivo file open error, please insure TiVo Desktop is installed and your media access key is set correctly.
Unable to open file: C:\...\My TiVo Recordings\[filename].tivo".

Also I wonder if the OS change has disabled Bonjour, which was somehow integrated into Internet Explorer. With the introduction of the Edge browser, presumably all the IE add-ons were disabled. That may explain why I can't transfer files from the TiVo box to the PC.

Do I need to uninstall and reinstall the lot?
 

gr8oss

New member
Did you install Tivo Desktop?
phd: Desktop is installed and functioning with the one exception that TiVo files will not transfer. The question is do I need to uninstall and reinstall the entire TiVo and VRD combination because of the OS upgrade?

You should be OK if you just re-enter your Media Access Key in Desktop, then reboot the PC.
ggieseke: Tried that - makes no difference.

Here is a link to the free version of TiVo Desktop if you need it...

http://assets.tivo.com/assets/exe/tivotogo/TiVoDesktop2.8.3.exe
Dan203: Thanks, that's the version I'm running, and if I need to re-install I'll get a fresh copy from there.
The question is, do I need to uninstall and re-install either or both of the TiVo/VRD packages to regain functionality in firstly transferring TiVo files from box to PC, and secondly opening .tivo files in VRD?
 

gr8oss

New member
Did you install Tivo Desktop?
Not since the OS upgrade. It seems to function normally EXCEPT that it refuses to transfer files from box to PC. I just get the "Some transfers were interrupted" error message and red crosses against everything in the Transfer Status dialog box.
 

Dan203

Senior Developer
Staff member
VRD works by tapping in to the TiVo Desktop DirectShow filter that decrypts the .tivo file. If you can play the .tivo files in Windows Media Player then you should be able to open them in VRD. If you can't play them in WMP then something is wrong with the TiVo Desktop install. I think I saw something over on the TiVo Community about a user who upgraded and broke TD. An uninstall/reinstall fixed it for him. I haven't done the upgrade myself yet, so I'm not sure about all the pitfalls. (planning to soon, but will do a fresh install on a new drive not an upgrade)
 

gr8oss

New member
VRD works by tapping in to the TiVo Desktop DirectShow filter that decrypts the .tivo file. If you can play the .tivo files in Windows Media Player then you should be able to open them in VRD. If you can't play them in WMP then something is wrong with the TiVo Desktop install. I think I saw something over on the TiVo Community about a user who upgraded and broke TD. An uninstall/reinstall fixed it for him. I haven't done the upgrade myself yet, so I'm not sure about all the pitfalls. (planning to soon, but will do a fresh install on a new drive not an upgrade)
AHA! TiVo Desktop uninstall and reinstall did the trick. Nothing else needed. So users may need to reinstall after upgrading to Windows 10. Thank you.
 
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