Windows 8 freezes running VideoReDo [FIXED]

[Disgruntled]

As the thread title - running the trial version in Windows 8 Pro 64bit, I can set up the recorded TV program (.wtv format), do the edits to remove unwanted material and set up DVD authoring, which seems to start OK - the progress bar moves about 5%, then Windows totally freezes - there is no response from mouse or keyboard, even Ctrl+Alt+Del does nothing and the desktop clock stops.

The only recourse is a hard reboot and within seconds of starting, Windows locks up again - perhaps some residual bit of code is still trying to execute when Windows restarts, although it would seem unlikely after a power-off reboot. The first time this happened, the fault cleared after two or three reboots. I left it two or three days before trying again, during which time, Windows was totally reliable, however on trying VideoReDo again, I got the same freeze, but this time, even after three or four reboots, Windows would freeze solid a few seconds after the desktop appeared. This time, the only way to continue was to reboot into 'Safe Mode' and uninstall VideoReDo - after uninstalling, Windows is completely stable again.

 

[Dan203]

There is no way VideoReDo would have that effect on the OS. We don't do anything at a low enough level to cause that kind of hard lock. Plus you are the only one who has reported such an issue. If it were a common problem we would have had at least a few other complaints by now. My guess is that you either have a bad driver or some sort of hardware problem like a bad memory module or perhaps an overheating CPU.

Dan

 

[Disgruntled]

My guess is that you either have a bad driver or some sort of hardware problem like a bad memory module or perhaps an overheating CPU.

Dan

..... and yet I can run a successful conversion with MC-TVConverter using all four processor cores at 95% for 20 minutes without issue .... CPU temp remaining well within normal operating limits. VideoReDo is the only software that has caused any issue with an otherwise stable system

 

[Dan203]

I honestly don't know what caused your problem I was guessing. But I do know exactly how VideoReDo works and I know for a fact there is nothing it does that would cause the entire OS to lock. And even if there was some bizarre conflict that did somehow cause the initial lockup there is nothing in VideoReDo that is set to automatically run at start up so there is no way you'd still have a problem after rebooting. If this is not a hardware issue then I'd look into your antivirus program. Perhaps it was scanning something VideoReDo installed and that caused the OS to lock up.

That being said I'm not trying to be combative. If you'd like to give VideoReDo another shot I will happily work with you to figure out why you're having trouble. The first thing I would suggest is that you install the latest beta instead of the release version.

http://www.videoredo.net/msgBoard/showthread.php?24328-VideoReDo-TVSuite-V4-Beta-Build-650j

Dan

 

[tonys]

Could you tell us your hardware configuration then maybe other people with the same configuration could help sort this out? Often these kind of problems come down to a particular video card driver, so include driver version info if possible.

Tony

 

[Disgruntled]

@Dan ~ thanks for your responses, in view of which, I've edited my original post to remove the last paragraph and the 'warning' in the title that, on reflection were perhaps a little harsh and admittedly a knee-jerk reaction to a very frustrating evening.

A little more info - the PC is a self-build, assembled almost a year ago and initially running Win 7 (without any issues). A few weeks ago, I installed Win 8 Pro on a separate partition on the primary HD in a dual-boot configuration; so what I will try, is to boot into W7, install VDR and attempt the same task. As it will be running on the exact same hardware, this test should (if successful) rule out any possible hardware issue. (I did attempt to run VRD in a W7 VM under Hyper-V, but it was unable to open a video file due to an error "opening DirectSound audio device"). I'll report back after I've had chance to test in W7. Regarding your comment about AV - the only AV s/w I have running is that built into Win 8.
Incidentally, a search of this forum did turn up posts regarding similar freezes in Win 8 during installation of VDR ..... this does, to me, seem to suggest that there may be some conflict between W8 and VDR code, however I will accept that the main fault may lie in W8 not being able to properly handle an particular error condition.

The unfortunate thing about these freezes is that Windows stops dead and seems to be unaware that it has had a problem, i.e. there are no event logs of the incident .... I think I'd prefer a BSOD {wry grin}

@Tony ~ hardware config as follows:
CPU: AMD Phenom II x4 960T
Mainboard: ASUS Sabertooth 990FX
RAM: 16Gb (4x4) Corsair DDR3 1600Mhz
Graphics: AMD Radeon HD 6800 - Driver Version 9.2.0.0 (Sept 2012) ...... I think there may be a more recent driver available - I'll check for it later
Primary HDD: Western Digital Caviar SATA III 7200rpm

 

[Dan203]

The other issue with the install has been fixed in the latest beta. But that was a problem with the installer not VRD itself. You got past the install and to actually outputting which is not a known issue. And the main reason I was skeptical that it was VRD causing the problem is because you still had an issue after a reboot. VRD is a self contained program. So while I can never completely rule out it causing a problem while being run explicitly there is no way it could cause a problem after a reboot. We don't install any services and we don't set anything to auto run at startup. So whatever caused the lock after the reboot could not have been VRD.

Trying in Win7 is a good idea to rule out a hardware problem. If you find it works in Win7 but not 8 then the first thing I would check is your drivers. Make sure your chipset driver is up to date, then your video driver and your audio driver. Those are the ones most likely to be used by the routines in VRD.

Dan

 

[Danr]

@Disgruntled, Turns out there's a bug in some W8 disk drivers that VideoReDo can trigger in rare cases. This can cause a complete system hang like you're experiencing. You want, try this alpha build and let me know if it resolves the problem:

http://www.videoredo.net/beta/VRDTVSH264-4-20-8-651b.exe

 

[glenpinn]

this is a very good topic, read thru it completely, and it was my humble opinion that there would most likely be some sort of bug either in windows 8, or caused by windows 8 with Redo, just as there have been many bugs and issues running other types of software, and some relating to drivers.

this is why i refuse to even look at windows 8 until (1) they sort out all the buggy issues and get sp1 released in a year or so, and (2) offer 2 options during installation where by we can not have that stupid metro interface appear before the desktop, and allow for automatic inclusion of the windows 7 style start menu.

 

[Dan203]

Apparently I was wrong. danR informed me that there is some sort of bug in our licensing system that can cause an error like this. However it's fixed in the beta, so if you run into this please try the beta.

We will be releasing a new official build in a week or so with the same fix so this will no longer be an issue for anyone.

 

[Disgruntled]

Well, it looks like I need to eat some humble pie and ask you guys to accept my apologies. It would seem that my freezing issue, although triggered by Redo, was not caused by it.

After much troubleshooting, including running memtest86+ for extended periods as well as other h/w diagnostics and upgrading the CPU cooler I could find no hardware problems. Then, I attempted to burn an iso image to DVD using Windows built-in burn function and got the same freeze. Also, on rebooting, if there was a blank disk in the optical drive, Windows would freeze a few seconds after the desktop appeared; hence I started to suspect a faulty DVD drive, however when I installed a different drive the same freeze occurred. I then recalled that about a month ago, I had updated the BIOS and probably hadn't attempted to burn a disk since; so I re-flashed the BIOS to the preceding version and tested .... bingo! I can now burn a disk without the system freezing

So, as I said, Redo was triggering the fault when it started the burn process, but wasn't the cause of the problem ...... only thing is, I cannot now test Redo as my trial version has expired.

Once again, my apologies for blaming your software.

 

[Dan203]

If you send us an email to support @ videoredo.com we can get you an extension key.

 

[glenpinn]

i thought it may have been faulty ram, great you got it sorted tho.

cheers

 

[philhu]

I know this is an old topic, but I am seeing reproducable freezes today

It is happening on my new computer, that was running a Intel i7-7820x peocessor (6 core) when videoredo was installed
It has running without problem for months.

Saturday, I upgraded my processor to an i9-7900x, (10-core). I reinstalled the Intel RST drivers, no errors anywhere for 3 days now.

Today, I restarted kmttg v2, which uses my licensed Videoredo to recode mp4/etc.
It seems to always freeze within 90 seconds, usually on the second or third recode, which I do allow to run concurrently.

Any ideas?

 

[Danr]

Talk about an old topic, this is 8 years old

What version of VideoReDo are you running (Help>About)?